Privacy Policy, Terms and Conditions, Cookie Policy (“this policy”)

22 April 2025

Emma Strack Coaching is a trading name of Emma Strack-Smith, who operates as a sole trader in the United Kingdom. The data controller for www.emmastrack.com is Emma Strack-Smith, trading as Emma Strack Coaching.

This document explains how we collect and use personal information, the terms and conditions of using this website, and how cookies are used.

Contact details

Name:     Emma Strack Coaching
Telephone    07795 055755
Email    emma@emmastrack.com

Changes to this policy

  • Emma Strack Coaching has the discretion to update this policy at any time, at which point the date at the top of this page will be updated.
  • You acknowledge and agree that it is your responsibility to review this policy periodically and become aware of any modifications.

Your acceptance of these terms

By using www.emmastrack.com, you signify your acceptance of this policy. This website is operated by Emma Strack-Smith, trading as Emma Strack Coaching, who is the legal data controller and content provider. If you do not agree to this policy, please do not use www.emmastrack.com. Your continued use of www.emmastrack.com following the posting of changes to this policy will be deemed your acceptance of those changes.

Privacy Policy

Type of personal information collected

We collect or use the following information:

  • Personal identifiers and contact details
  • Employment information
  • Confidential information both provided by client and attained during the coaching period
  • Information obtained from publicly available sources
  • Transaction data (including details of products and services purchased)
  • Confidential client notes including records of meetings and outcomes
  • Recordings of online meetings. These may be made for research purposes only and can be opted out of, at any time
  • Information relating to compliments or complaints
  • Website user information
  • Usage data (including information about how you interact with and use our website, products and services)

Why we collect this information and how it is used

  • To provide and improve products and services for clients
  • To operate client accounts
  • Information and marketing decisions
  • To send periodic emails. This can be opted out of, at any time
  • Research
  • To comply with the requirements of the Global Code of Ethics for EMCC Global membership
  • I do not sell, trade or rent client’s personal information to others
  • Insights shared on the site, including 1 Minute Power Read™️ posts, are provided for general information only and are not intended as personal advice.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. Our lawful bases for collecting or using personal information are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are to comply with the requirements of the Global Code of Ethics for my Global EMCC membership.

You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure – You have the right to ask us to delete your personal information.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
  • Your right to object to processing – You have the right to object to the processing of your personal data.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How long we keep information

Confidential client information will be kept for 7 years in accordance with the EMCC Global Code of Ethics.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Terms and Conditions

Third party websites

There may be content on www.emmastrack.com that links to the sites and services of other third parties. Emma Strack Coaching does not control the content or links that appear on those sites and is not responsible for the practices employed by websites linked to or from that Site. In addition, those sites or services, including their content and links, may be constantly changing. Those sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to www.emmastrack.com, is subject to that website’s own terms and policies.

Use of Content and Copyright

All content on this website is authored by Emma Strack-Smith, known professionally as Emma Strack, who asserts her moral right to be identified as such. Unless otherwise noted, all rights are reserved. You may quote brief excerpts of this content, provided proper attribution is given. For any other uses, including copying, reproducing, or using the content in any form, please contact emma@emmastrack.com to obtain permission.

Use of Website Content and Copyright

The information provided on this website, including blog posts, insights, and 1 Minute Power Reads™️, is for general informational purposes only. It is not intended to be a substitute for professional advice (such as legal, medical, psychological, or financial advice) and should not be relied upon as such.

Coaching insights shared on this site are designed to spark reflection, clarity, and positive action, but are not a substitute for therapy or mental health support. You should always seek the advice of a qualified professional where appropriate.

Any action you take based on the content of this website is at your own discretion and risk. Emma Strack Coaching accepts no responsibility for any outcomes arising from your use of this information.

Disclaimer

Emma Strack Coaching is a trading name of Emma Strack-Smith, who operates as a sole trader. All content and services provided are for general informational purposes and do not constitute legal, medical, psychological, or financial advice.

Cookie Policy

1. Introduction

Emma Strack Coaching uses cookies and similar technologies on www.emmastrack.com to enhance your experience. This policy explains what cookies are, how we use them, and your choices regarding their use.

2. What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and to provide information to site owners.

3. How We Use Cookies

We use cookies to:

  • Enhance User Experience: Remember your preferences and settings.
  • Analytics: Understand how visitors interact with our Site to improve functionality.
  • Marketing: Deliver relevant content and advertisements.

4. Types of Cookies We May Use

  • Essential Cookies: Necessary for the Site’s operation.
  • Performance Cookies: Collect anonymous data on how users navigate the Site.
  • Functionality Cookies: Remember choices you make to improve your experience.
  • Targeting Cookies: Track your browsing habits to deliver relevant ads.

5. Third-Party Cookies

We may allow third-party service providers to place cookies on your device for analytics and advertising purposes.

6. Your Choices

You can manage cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

7. Changes to This Policy

We may update this Cookie Policy periodically. Changes will be posted on this page with an updated effective date at the top of this page.

Contact

If you have any questions about this Privacy Policy or the practices of this site, please contact:
Emma Strack-Smith (trading as Emma Strack Coaching)
Email: emma@emmastrack.com